Tech Quarterly (TQ) Webinar Series
Each month, NACR hosts a complimentary, hour long webinar on a topic that is pertinent to the business communications industry. These events will help keep you updated on the rapidly changing telephony industry. Please join us for these informative sessions.
Registration
Date: August 19, 2010
Time: 2:00 ET/1:00 CT
Cost: Complimentary
Click on the link below to register.
Our Presenter:
Mike Lamb has more than 25 years of experience in contact center solutions. He is often asked to consult with Avaya on product development and planned enhancements. Mike has presented numerous times at the Annual Avaya Users Group. |
| Hold the date! This is the second in a three part series on Contact Center Solutions. Mark your calendar for the final session. Registration will be available soon. September 16 - NGCC. If you missed the first webinar on July 15th entitled Advocating Innovation, click here and listen to the replay. |
Questions? Suggestions?
Contact Scott Sund
VP of Marketing
sund@nacr.com |  | Social Media in the Contact Center
Presenter - Mike Lamb - Director Contact Center Solutions According to a recent business survey, 93% of consumers believe all companies should have a presence in social media. 85% believe companies should not just present information but use it to interact with customers and |  |
become more engaged and 53% say they have developed a stronger connection to a brand through social media encounters.
Many companies are beginning to extend their brand in social media channels such as Facebook and Twitter. This enables them to get feedback from customers on products and services as well as leverage a consumer channel that as grown to more than 500M users. Typically, companies rely on expensive, manual processes to communicate via this channel and business analytics in social media are lacking.
Join us to learn what NACR, with support from our partners, Avaya, Presence and 2Cimple, can do for your Contact Center and discover how you can leverage existing investments such as: CMS, IQ, Voice Portal, Workforce Optimization as well as Avaya's Emerging Next Gen Context Center (NGCC) to quickly gain an advantage over your competition in the Social Media arena. |
 Important Takeaways
| | - Leverage your existing PBX/ACD infrastructure to more effectively manage Social Media interactions with customers.
| - See how existing or new video content can be integrated into your contact center to increase sales conversion rates and improve revenue.
| - Discover how NACR Social Media Solutions can substantially reduce costs, improve business analytics and convert more revenue-based opportunities in the Social Media channel.
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