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NACR Managed Services are a comprehensive suite of offerings to help customers manage their networks.
NACR Managed Services
NACR's value-added managed services provide support for complex communications infrastructures with a combination of national reach, in-depth technical expertise, total solution focus and hands-on-support. NACR offers a comprehensive portfolio of managed services providing a one-stop destination for solutions to support legacy systems to the latest technologies and the evolving communications needs of today's businesses.
Through its highly trained and certified professional staff and expert tools, NACR offers a full spectrum of services from total maintenance services to fully managed solutions based on ITIL consistent elements and designed specifically to meet the needs of customers' businesses, helping them achieve maximum system reliability and performance and a greater level of support for their users.
To learn more about the NACR services portfolio, contact your NACR representative or call 866.436.6227 (NACR)
NACR's value-added services offers include:
One Vision - Remote monitoring and troubleshooting for converged networks, including IP Telephony devices and network infrastructure, event correlation and monitoring for SLAs. Alarms are sent to the NACR Service and Support Center (SSCs) which serves and responds 24x7x365 Learn More>
Assist - A flexible and affordable alternative to managing daily system administration and MAC support of customer's multi-vendor communications systems. Offering Support for simple and complex; remote and on-site systems administration requests. Learn More>
Software Release Management (SRM) - Proactive patching of communications infrastructure to maximize the performance of applications, and improve the stability of communications environments. Minimize risk of potential service disruptions. Learn More>
Back-up - Online access to critical recovery files 24x7x365, for covered multi-vendor communications system. Reduce risk associated with a disaster or catastrophic failure and support overall business continuity plans for all communications environments. Learn More>
TelAgent Security - A comprehensive assessment of security violations and the overall risk of covered communications systems including identifying security "holes", programming issues, and more. Learn More>
Carrier Touch - Centralized trouble reporting for network and facilities trouble resolution. This service includes trouble isolation, trouble referral, cooperative testing and case management. Our experts manage the problem resolution related to Local Exchange Companies, Inter Exchange Carriers, and vendors of network interface equipment. Learn More>
Enterprise Vendor Management (EVM) Advanced IT support and vendor management for IT products, applications and services that are not covered under an existing NACR maintenance agreement. This service is available 24x7x365 and includes logging the event, notifying the appropriate vendors and customer contacts and performing escalation management through resolution. Learn More>
NetCare - A comprehensive package of support and managed services that expands Cisco SMARTnet coverage to provide compete support of Cisco voice and data solutions. NetCare is designed for Cisco data solutions as well as Unified Communications Manager, Unified Contact Center, and Unity Voice Mail solutions. Learn More>
Managed Solutions - Proactively day-to-day management of communications environments based on the specific needs of customers' businesses. Collaboration and careful assessment enables customized integration with customer's established business processes. Learn More>
NACR continues to develop a comprehensive suite of offers targeted toward customers' expectations of greater value and flexibility so expect to see more announcements soon.